In his most recent position, CEO of McDonalds UK & Ireland, Paul led the business through a period of strong and sustainable growth, delivering successful customer-led plans including the launch of McDelivery and the evolution of the at home service. Amy has eighteen years combined experience in compliance and safety, having previously launched compliance programs at the City of Chicago and DePaul University and served as the Chief Safety and Security Officer for the Chicago Transit Authority. He was responsible for 6,000 McDonalds restaurants across China, Hong Kong, Italy, Netherlands, Poland, Russia, South Korea, Spain, and Switzerland. We use the expressionIm sure other companies use it as welltheres freedom within the framework. Your investments in Drive Thru and digital in restaurants have proven to be fortuitous, even prescient, amid the pandemic. Given your particular focus on those factors, even before you became CEO, its almost as if you saw the pandemic coming. A big part of that will be selling food, but we dont necessarily have to do that in a restaurant; there may be other ways to sell food. You also have to acknowledge there are things that we dont know. Right now, if you look at where our franchisees are, I feel very good about their health. He previously served as Vice President of Weber Shandwick, a leading global public relations firm, where he supported some of the worlds largest brands with issues management and corporate communications. Everybody recognizes the golden arches. In November 2019, Mr. Kempczinski became President and Chief Executive Officer of McDonalds, the worlds largest restaurant company. As Executive Vice President and Global Chief Impact Officer, Jon is leading the effort to harness the unmatched scale and reach of McDonalds to affect purposeful change around the world. Paul has been a key member of the McDonalds team for 25 years and in that time has held a variety of leadership roles, always maintaining strong relationships with Franchisees and suppliers. Chris Kempczinski: The single most important thing I have to do as CEO is ensure that our brand continues to be relevant. We have a big advantage with 40,000 restaurants. At Boeing, Heidi led initiatives for 160,000 employees across a $76 billion global enterprise and oversaw the companys leadership and learning, talent planning, employee and labor relations, total rewards, and diversity and inclusion initiatives. After a dramatic drop in sales in the early days of COVID-19, McDonalds in September reported its greatest same-store sales gain in nearly a decade in the US market. That new CEO is Chris Kempczinski, and here are five facts you need to know about him: In the press release announcing his promotion to CEO, Kempczinski said: Im thrilled to be leading this incredible company. Im also a pretty voracious reader, and Im constantly looking for things that could be helpful to me in my role at McDonalds. (2019present), Vice president, global strategy, business development, and innovation We think we can get even fasterand were also thinking about ways that the digital experience might work in drive-thru. He also received an MBA from Webster University. And were going to stay true to our purpose in supporting communities. During their undergraduate days at Duke, Mr. Kempczinski made no secret of admiring Coach K, aka Mike Krzyzewski, whose teams have won five national titles. What Im most impressed with are the people who are servant leaders the people who prioritize others.What decisions did you make during the pandemic that proved critical? In this role, Marion and her team ensure relationships with suppliers are based on transparency, inclusion and trust, which lead to strong business performance and a unique competitive advantage for the McDonalds System. But what so impressed me about him was that he was firmly focused on the future, on moving forward. So, for example, with Drive Thru, the classic frustration for the customer is: How long is it going to take? Home; Categories. Chris is a proud alumnus of both Duke University and Harvard Business School. Weve seen our productivity and our restaurant-level margins improve. In this current environment, all companies are being asked to define their mission, their higher purpose. Given your franchise model, how do you ensure during COVID-19 that restaurants can survive the short term and be in a position of strength for the long term?We were lucky in that McDonalds franchisees came into the pandemic in a very strong position. Chris is responsible for driving McDonalds growth strategy, Accelerating the Arches, and ensuring that the Companys values are embedded throughout the System as the filter through which all our business decisions are made, bringing its corporate purpose to feed and foster community to life. But then you do have the flexibility locally to add items that you think appeal to local tastes. Gonda leads a team across corporate and U.S. communications, media relations, crisis communications and brand communications. My answer is: ensuring the relevance of the brand. She lives in Chicago with her husband and three children. Were looking to innovate and actually make sure that were doing it better than anybody else. I think for us, to be honest, we just had to catch up. As Chief Marketing Officer for the Global Nutrition portfolio, she oversaw brand positioning and innovation for Quaker, Tropicana, Gatorade and Naked. Pivot to lunch, I always get the fries. When you travel abroad, do you have any favorite international menu items? Our franchisees were under significant financial stress; there was a lot of anxiety. It all connects to what you stand for as a company. Weve seen our customer service scores go up across the globe. For more information on how to manage cookies, please read our cookie policy. The National Diversity Council named Reggie to the Top 50 Chief Diversity Officer list in 2020, and to the Top 100 Chief Diversity Officer list in 2021. Prior to McDonalds, Bethany spent 30 years leading talent development and learning innovations at six companies, including Boeing, GE, Gap, Ethan Allen, IBM and The Interlock Group. How do you decide which issues youll address? In this role, Kevin identifies and focuses on areas where we can continue to evolve our Accelerating the Arches growth strategy long into the future, and provides active counsel as teams execute against the strategy. And in many cases, it's that little bit of that odd juxtaposition that creates interest. Of course, when its no longer a one-way communication, that comes with an added level of risk. 65 years in business serving 65 million people a day (give or take). Its kind of amazing. One thing weve learned during the pandemic is that if we simplify our business and focus on what were great atlike drive-thru and our core menu itemstheres a fantastic benefit for our customers. I stepped up my communication to make sure that our employees understood what our plan was to get through thisbut also to get a lot of feedback. As McDonalds Executive Vice President and Global Chief Information Officer, Brian Rice manages the technology portfolio and partnerships that are transforming customer and employee experiences and accelerating business growth worldwide. You cant ever coast. Ive taken different lessons from all the leaders Ive worked for and admired. Chris Kempczinski had been at McDonalds less than five years when he was named president and CEO, in November 2019, rising to the top job after his predecessor was fired for violating company policy on personal conduct. So, we put about $1 billion of liquidity into the system. Her oversight includes strategies and cross-functional programs relating to food and planet impacts - climate action, nature-based solutions, nutrition, restaurant sustainability, packaging and circularity; and community and people impacts - human rights, corporate philanthropy, youth opportunity and volunteerism. Throughout his McDonalds career, he has achieved exceptional results by resetting the fundamentals of the business, focusing on operational excellence and ensuring strong collaboration and engagement with franchisees and DL partners. When youve built your business model on diversity and providing opportunities for everyone, and suddenly a human rights issue comes into the public discussion, it would have been a huge miss for us to not put our voice out there. When you eat as much McDonalds as I do, you think in day parts. Everybody was willing to help you.What is something you learned early on that has carried with you into today? Senior Vice President and Chief People Officer, IOM. Outside of McDonalds, she actively supports causes that care for the homeless, under-served children, Special Olympics and veterans having proudly served our country. First, we have the four pillars of what we call our Corporate Leadership Platform: supporting local farmers and local sourcing, protecting our planet, serving our communities in times of need, and providing jobs and opportunity. So what do you do? In this role, she has led several strategic initiatives; from the Future of Work - inclusive of the COVID-19 response and return to office for corporate staff to an HR Transformation to modernize service delivery and improve the employee experience. 2017 - 2022McDonald's. Instead, Mitchell and Bob Rupczynski were given newly-created senior VP roles. We can make a difference around being there for communities in crisis, from Ronald McDonalds House Charities to natural disasters. When you serve as many customers as we do, our customers are society. Vice President, Chief Sustainability Officer. Senior Vice President, Chief Communications Officer, Amy Kovalan She has also completed Columbia Universitys, Creating & Executing Breakthrough Strategies Executive Program and has obtained her Co-active Coaching Certification (CPCC). Diversity, Equity and Inclusion at Brunswick Group. She returned to the McFamily in 2022 to accelerate the next phase of the IOM segments growth, elevating our marketing and creative excellence while enhancing our crew and customer experience to unlock new growth opportunities in the IOMs. Regardless of the delivery channel deployed, though, we always focus on our customers experiences because customer satisfaction is critical to us. Its not about you. Most recently, Manu led McDonalds International Operated Markets (IOM) Business Unit, where he drove a customer-led and growth-focused approach to supporting the country leadership teams in 12 markets. As President, McDonald's USA, Christopher Kempczinski's salary was $4,678,340 in 2018. What do we know? Off of that founding idea of serving communities, we know we can make a difference around jobs and opportunity. Seventy-five percent of the population across our top markets live within three miles of a McDonalds. The things you just referenced there are about us getting more aggressive, getting more out of our investment and then embracing our role in culture. Everybody recognizes the golden arches. By the end of 2019, delivery sales were over $4 billion and we continued to see very strong growth in 2020. So, are there things we can do to speed up the Drive Thru? His progression through the company has included responsibilities as Regional Financial Controller, Head of Business Strategy and Head of Commercial Finance. Vice President, Global Chief Diversity, Equity, & Inclusion Officer. Joining as VP, Global Strategy, Business Development and Innovation, it took him only a year and a half to earn promotion to President of McDonalds USA, where he was responsible for the operations of about 14,000 restaurants. The prior CEO stepped down last year over a compromise of company values, and this year the company has faced accusations of racial discrimination and sexual harassment. To lead, you have to be out there talking a lot and, in some cases, saying the same message over and over and over. Please review the third-partys privacy policy, accessibility policy, and terms. My first mentor at P&G was a guy who defined what it means to be honest and upfront. As McDonalds Executive Vice President and Chief Customer Officer, Manu Steijaert leads the Customer Experience team focused on transforming how customers engage with the McDonalds Brand. Regular chicken nugget or spicy?Ive always liked the regular. He describes Mr. Kempczinski as a business savant, someone who is able to translate insight into action into results. He also was struck by Mr. Kempczinskis genuine commitment to personal growth and development, as well as his focus on building meaningful connections. Heres how we think about it. CIO Fletcher Previn and his team compressed 10 years of strategy into 10 weeks of execution, reports Philip Delves Broughton. President and CEO In the US, we gave out roughly 12 million free meals to first responders. And at the time of Mr. Kempczinskis one-year anniversary in early November, McDonalds stock had spiked even above the year-earlier price when he took over as CEO. Have events or experiences of the last year in any way altered or broadened your perspective on leadership? Please try again later. A US Army Veteran, he served as a Supply Sergeant with deployments to Afghanistan and Uzbekistan. All Rights Reserved. Ray Kroc left a legacy. (It also says Kempczinski joined the Crown-led task force.) When I came to McDonalds, that was probably one of the biggest risks for me. In his previous role, John wasManaging Director of McDonald'sSpainfor two years, delivering aperiod ofexceptional results. There he served in a similar capacity, responsible for the Communications function and the PepsiCo Foundation, and worked closely with the companys Sustainability and Government Affairs teams. And were definitely doubling down on those. A former security chief for McDonald's is filing a racial discrimination lawsuit against the company and CEO Chris Kempczinski, claiming he was fired for speaking out in a meeting. Under Morgans leadership, McDonalds was #2 on Ad Ages 2020 Marketers of the Year List. As it turned out, the strong emphasis on our core values in early 2020 really hit home and helped us address the challenges we faced when COVID-19 came along. There are social issues on which you havent hesitated to speak outfor example, you put out public statements after the killing of George Floyd and after the attack on the Capitol. We had too many instances where a country or market was almost making up the playbook as they went along, and its because we werent as good as we could have been in sharing best practices. (201517), Kraft Heinz As the son of a former Belgian McDonalds Owner Operator, Manus first restaurant experience dates back to 1987, when he worked as a crew member at his parents restaurants. Definitely one of the things thats gained focus is the need for communication. Reminding people: Here are the values that have defined McDonalds over the years and, based on those values, heres why were going to make these decisions. Everybody has a clear sense of it. As part of McDonalds Global Impact leadership, Jenny McColloch leads the Global Sustainability & ESG team that is charged with designing and managing strategies and partnerships to drive positive impact and purposeful, resilient growth for the McDonalds brand. With presence in nearly 40,000 local communities across 100+ countries, McDonalds is uniquely positioned to drive action in four key areas of focus: food quality and sourcing, our planet, community connection, and jobs, inclusion and empowerment. Whether youre the CEO or youre working a fry station, if you fail to live up to the values, then you cant stay in the system.. Were going to be transparent with people. Join us in New York City and be a part of the story of how retail builds extraordinary careers. Beyond our leadership platform, we have our five company values, one of which is inclusion. During his tenure, he was instrumental in converting the four Nordic countries (Denmark, Finland, Norway and Sweden) and Hungary into developmental licensee organizations. He also holds an MBA with honors from The University of Chicago. He is also on the Board of Directors for Paradigm for Parity; and on the Advisory Council for Diversity MBA. Chris joined McDonald's in 2015 as Executive Vice President, Strategy, Business Development and Innovation. Pauls life outside of work is centred around his family, spending as much time as possible with his two young boys. Do Not Sell or Share My Personal Information. Before stepping into his current role, Jo led the IDL European Business Unit from 2015 until 2018. If we have that level of consumer engagement on our app, could we do even more for them? Keeping McDonalds relevant: An interview with CEO Chris Kempczinski. Executive Vice President and President, International Operated Markets. Please review the third-partys privacy policy, accessibility policy, and terms. McKinsey: Thats interesting. Just hours after McDonald's had released what Kempczinski, 51, called possibly the "worst" quarterly results in the history of the companysales dropped 24% the CEO joined TIME for a video. Jo holds a Master ofScience in Applied Economics -EhsalBrussels,and is fluent in Dutch, French and English. It wasnt obvious where that complexity was, but now that weve discovered it, were committed to keeping our business simple. Early on, I wanted to put my fingerprints on what was already a very strong set of values and make clear that we are absolutely committed to them. COVIDs a perfect example of that. . Theres a rich trove of best practices out there to learn from. Outside of McDonalds, Jon is a member of the Board of Directors for World Food Program USA, a non-profit that supports the mission of the UN World Food Programme to advance the global movement to end hunger. Amy joined McDonalds Corporation in 2011 where she leads McDonalds compliance strategy globally and is responsible for administering McDonalds compliance program, including anti-corruption initiatives, stakeholder engagement, due diligence and compliance investigations. When you put other people first, I think thats what allows you to stand out. This is who we are. Imagine if we could engage with all of those customers, or even just the majority of those customers, on our app. Plus, investors will look "for Chris to set his own vision," said Hottovy. In following that example, Ive tried to not put a lot of corporate spin and polish on stuff, but to just speak in a pretty open, honest way about how I see things. Manu Steijaert I didnt think we were getting enough out of that investment. Given your particular focus on those factors, even before you became CEO, its almost as if you saw the pandemic coming. His next novel, 'BEAUTIFUL SHINING PEOPLE', is coming in 2023, Fast Company & Inc 2023 Mansueto Ventures, LLC, Who is Chris Kempczinski, McDonalds new CEO? In most major markets, they were at or near record cash flow, which essentially is how much money theyre able to take out of the business. Much of it is done through third-party operators, like Uber Eats, DoorDash, Just Eat Takeaway, and Deliveroo, but in some marketslike parts of Asia, Australia, and Germanywere actually experimenting with hybrid models, including self-delivery. Do you see your delivery model changing in the near future? We did recognize three or four years ago that delivery was going to be a huge opportunity for us. Chris Kempczinski: Its definitely been an unusual onboarding into this role. Heidi also previously served as Boeings Vice President of Talent & Leadership, director of Human Resources for the Airplane Programs division of Boeing Commercial Airplanes, and director of Human Resources for the Surveillance and Engagement division of Boeing Military Aircraft. Outside of McDonalds, Chris serves on the Board of Directors for Procter & Gamble. Prior to joining McDonalds in 1996, she worked at Ernst & Young for 3 years in their audit practice. In her prior role as Vice President of Center HR & People Experience - Emilee led the Corporate Functions HR Business Partner team, HR Operations, Reputation & Engagement, Workplace Solutions, Safety, Security & Intelligence, Change Management, and Aviation. I hope so. In 2019, Desiree was named one of the most powerful women in corporate America by Black Enterprise Magazine, and in 2020, she was named as one of the top innovative General Counsels around the world by the Financial Times. Channel deployed, though, we have our five company values, one of the last year in way! To McDonalds, the classic frustration for the customer is: ensuring the relevance of the year.... Years in Business serving 65 million people a day ( give or take ) & G was a of! Newly-Created senior VP roles and English sure other companies use it as welltheres freedom within the framework Thru... University of Chicago it as welltheres freedom within the framework see very strong growth in 2020,... 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