Person dealing with my complaint told me the number to ask for a refund and told me no, not without another meter reading, when they had an accurate reading last week. Federal regulators have ruled that Entergy Corp. owes refunds to ratepayers in Arkansas and Louisiana that could top $500 million and are related to the utility's management and operation of the . The states joined in a lawsuit that claimed the company overcharged customers to operate the facility. "Additionally, in 2021, SERI provided a one-time credit of $25 million inclusive of interest for the ADIT created . All refunds are mailed to the mailing address provided by the account holder. The credit is part of a $3.2 million Operations Bill Assist program to help low-income customers in Mississippi lower the cost of their bills and is funded with $1.1 million, Entergy officials said.. Haley Fisackerly, president of Entergy Mississippi said customers are . about cookies and how to manage them. Why can't they just have an automatic phone line, if you are in credit, refund yes, and get a cheque or payment within 10 days? What are the different types of energy deals? Keeping a credit balance on your energy bill account can be a useful way of budgeting for energy throughout the year. A mobile phone is required to receive the access code to verify account set up. When your credit balance is less than one dollar, the credit card company is not required to send you a refund, even if you request one. Credit card payment fees for all residential customers will be credited back to the customers account, effective July 1. SFW77 Forumite. Entergy has you covered for a one-time deal, Polar bear kills woman, boy in remote Alaska village, Just hours before the Idaho murders, another grisly scene unfolded outside Bryan Kohberger's window, In Montecito, the Million-Dollar Views Still Come With Mudslide Risks, Channing Tatum says parenting with ex-wife Jenna Dewan made them realize they were so different, Hawaii fisherman overboard, missing after hooking large ahi, Alligator found abandoned in Neptune, New Jersey, Madonna announces massive world tour including UK date. Refunds are based on electric usage, but the average residential customer will receive about $8 as a billing credit, Entergy said. The application process starts at 9 a.m. Wednesday, Aug. 17. Settlement proceeds will go toward the one-time $80 refund to customers in an effort against spikes in natural gas prices. READ MORE:Entergy Mississippi customers will get a break. . Now my balance is over 1000 dollars and I am receiving threatening emails about my electricity being cut off. Default Deposit where no prior usage history is $150. Are you wondering how you will get your $80 refund from Entergy? Check whether the meter readings and the bill match up, Calculate how many months of usage the current credit balance would pay for, Contact your energy supplier to request a credit balance refund, If they refuse, ask why and follow the supplier's complaints process if you're unhappy with the response, If you're still not happy, follow up with the Ombudsman Service after eight weeks. Further, "FERC's remedy results in no additional refunds due to customers beyond those already provided in 2021 on the uncertain tax positions taken by SERI," said Drew Marsh, Entergy's chief executive officer. Our energy bills are designed to balance out through the year. If your FINAL Balance is equal to or less than $ 10.00, you must contact [Spark Energy] and request a refund within 30 days of the last day of your service with [Spark Energy], otherwise, you agree to allow [Spark Energy] to write off or donate this amount to an energy payment assistance program. Customers can receive incentives for installing energy efficient upgrades through the Entergy Solutions program for Entergy Louisiana customers and the Energy Smart program for Entergy New Orleans customers. Request an extension through myEntergy. The Federal Energy Regulatory Commission is handling the case because Grand Gulf is a wholesale power supplier for Entergy electric utilities in Arkansas, Louisiana and Mississippi. Presley says this will prevent a $180 . This document may not be reprinted without the express written permission of Northwest Arkansas Newspapers LLC. The following documentation will be required to apply for the one-time credit: United Ways online process will enable customers to upload these required documents to complete their application submission. "Over 300,000 Mississippians qualify for the $150 one-time bill assist, but approximately 12% apply for it.". Entergy New Orleans and Entergy Louisiana have partnered with Louisiana United Way to offer bill payment assistance for residential customers. One of the following income options for each income earner age 18 or older: Social Security Administration 1099 or 1042S form(s) or benefit determination letters. I have now requested my refund and let me tell you, I had better get it or miss hard-faced will be the next reason for a formal complaint. And maybe some cash. But when you have a negative credit balance, the card issuer owes you. So ask now. Thus, your credit card company refunds that extra money, paid by you. This helps protect Entergy and its customers from those who use electricity and then leave without paying for it. For Inactive/Closed Accounts: Refunds (including deposits and any accrued interest) for closed accounts will be refunded after deducting any outstanding balance owed. HERNANDO, Miss. This occurs, when you pay or return more than you currently owe on your credit card. Delayed 15 Minutes, System Planning and Requests for Proposals. Eighty-dollar checks will soon be in the mail or credited to your account if you're an Entergy customer. The negative balance may occur due to several reasons as discussed below. Applications will be processed and administered through the following United Way partners: While applications will be available online at the aforementioned United Way web pages, United Way partners will provide any additional application details within their respective parishes. For most people, this is a useful budgeting technique, but it does mean that we might build up credit balances in certain circumstances: On this last point, since energy suppliers calculate our Direct Debits based on the type of house we're in and the information we give them about our energy usage, it's possible that errors will be made. "Not only did the Arkansas Public Service Commission refuse to pass on the $135 million to ratepayers that was in fact the responsibility of Entergy's shareholders, it found that the company's wholesale activities actually harmed its ratepayers by $13.7 million," Cousins said. However, if we come out of the winter months and we still have a high credit balance or one that is starting to accumulate, it might be a good idea to request a refund before it builds up too much. In addition, there is a moratorium on disconnects for nonpayment until Nov. 1, 2022. SSE are arrogant and totally unhelpful. "We are committed to working with our regulators to resolve outstanding FERC issues for the benefit of our customers. Is your home energy usage likely to increase in the months ahead? Entergy "disagrees with the FERC's ordering of refunds and intends to seek rehearing and to pursue appeals if needed," Brandi Hinkle, spokeswoman for Entergy Arkansas, said Wednesday. As an example, when we input your property details into the Choose energy comparison checker, we will be asked whether we know exactly how much energy our household uses or if we need to estimate based on Ofgem averages and usage level (low, medium or high). Refund Final Credit 0.00 . Deposit to be billed in one (1) installment. So depending on when you final that . Those customers can expect to see the . (WAFB) - People may soon be able to get a little bit of help in paying those out-of-control Entergy bills. The best reason to keep a credit balance is to avoid being hit with large catch-up bills a few months down the line. Proceeds will go toward the one-time $80 refund to customers, hedge against spikes in natural gas prices, and prevent a $180 annual rate increase in 2023 along with a moratorium on certain profits of Entergy for four years. by The New Orleans Tribune August 16, 2022. They don't tell you on the bill to get a refund and they don't tell you on the website. + **Accountant-Associate Sr:** 5 . Keep the credit on your account and apply it towards future charges. I receieved a letter from your company back in August stating that my dad, Brooks Moore acct #584938 service address 7357 SR 105 N. RUSSELLVILLE, AR. In the event a billing adjustment creates a credit balance on the account, the credit will be applied to future bills, d) Refunds for payments made by ACH on any account will be issued upon the request of the account holder when payments made result in a credit balance. Published: Aug. 11, 2022 at 8:45 PM PDT. Customers who do not elect to receive a check will automatically receive an $80 credit on their September bill from Entergy. Copyright 2023, Northwest Arkansas Newspapers LLC. Deposits for Existing Customers How do I request a refund? It is a hedge against spikes in natural gas prices and to prevent a $180 annual rate increase in 2023. 2 Entergy Mississippi customers can use this guide August 1 -17, 2022 to request a one-time $80 check instead of receiving an automatic $80 bill credit on Entergy contends its accounting procedures related to Grand Gulf will deliver $69 million in savings to ratepayers over the remaining life of the plant, which is licensed to operate through 2044. The federal ruling said "we will require a refund amount" to customers, noting the "refund amount is intended to compensate customers for the excessive revenue requirement incurred as a result of SERI's noncompliance.". Entergy then asked for a rehearing of the case and more time to issue the refund. Providing this figure to our new supplier at sign up can reduce the possibility of paying too much during the year. About Entergy Louisiana Entergy Louisiana, LLC provides electric service to more than one million customers in 58 parishes and natural gas service to more than 94,000 customers in Baton Rouge, Louisiana. Entergy Mississippi customers who opt for an $80 check have from August 1 st through August 17 th to register using their "MyEntergy" account at www.entergy-mississippi.com for their refund. Follow the representative's instructions. In order to provide complete functionality, this web site needs your explicit consent to store browser cookies. The $80 refund to all 421,000 Entergy customers is the direct result of the Public Service Commission's action last month in a historic $300 million settlement. The commission also . BATON ROUGE, La. How to Find the Most Energy Efficient Workout Equipment, Ford Lightning Trucks That Could Power Your Home Are on the Market. If the card issuer owes you $5,000, you'd simply have to make $5,000 in . In less than 24 hours, Entergy Louisiana and Entergy New Orleans will be able to apply for a one-time $150 bill credit. Energy companies will regularly reassess our Direct Debits to check if we're paying too much and whether that's leading us to build up a credit balance. Federal regulators have ruled that Entergy Corp. owes refunds to ratepayers in Arkansas and Louisiana that could top $500 million and are related to the utility's management and operation of the Grand Gulf nuclear plant. . Apply online atentergybillhelp.comfor a one-time $150 credit on your utility bill on a first come, first serve basis. If the credit balance remains on your account for more than six months, the credit card company must make a good faith . Tax benefits associated with the Tax Cuts and Jobs Act of 2017 (TCJA). I fought hard to give each Entergy customer the option to get this $80 in the form of a check rather than just a bill credit. The funds are available on a first-come, first-served basis. The Entergy name and logo are registered service marks of Entergy Corporation and may not be used without the express, written consent of Entergy Corporation. For application . "This was a big win for every Arkansas Entergy customer," Steve Cousins, executive director of Arkansas Electric Energy Consumers Inc., said Wednesday. ", In 2021, System Energy Resources Inc. provided a one-time credit of $25 million to customers related to the accounting issue. Residence - Home, Mobile Home, Apartment, etc. Schedule PMR-12 (Revised . Customers who build up credit on their energy account may be able to reclaim the money in their credit balances. Most of the money will go toward offsetting natural gas costs, which haveskyrocketed. Select the "I have a credit balance on my account" option. If you don't allow cookies, you may not be able to use certain features of the web site including but not limited to: log in, sign up plans, see personalized content, switch between site cultures. To qualify, customers must have a total household income of up to 250% of the federal poverty level, which equates to $69,000 for a family of four. Choose Ltd is a limited company registered in England and Wales. Entergy to invest $30 million, move 44 employees to Flora, Need help on a light bill? Your California Privacy Rights/Privacy Policy. Entergy Corporate applications (Asset Suite, PowerPlan, & Maximo). When an energy supplier fails, the credit balances their customers held with them are protected as part of Ofgem's Supplier of Last Resort (SoLR) procedures. Click here to subscribe to our newsletter. All rights reserved. Starting August 1, 2022, Entergy Mississippi customers can begin signing up to receive a one-time $80 refund check, according to Mississippi Public Service Commissioner Brandon Presley. Loading "I'm sorry, but the APSC is still reviewing the FERC Orders at this time, so we won't be in a position to respond to your questions this week," Hilton said in an email Wednesday. 1998-2023 Entergy Corporation, All Rights Reserved. It is important that you fully complete and submit your application as soon as possible, as funds are . Owes you web site needs your explicit consent to store browser cookies delayed Minutes. Jobs Act of 2017 ( TCJA ) their September bill from Entergy ; re Entergy. Light bill in an effort against spikes in natural gas prices and to prevent a $ annual! The website # x27 ; re an Entergy customer, first serve basis the! The customers account, effective July 1 to issue the refund for Existing customers how do I request a and. 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