My package went back to the warehouse and was never reshipped. 2023 Trustpilot, Inc. All rights reserved. Customer service slow to nil. Horrible experience ordering online and talking to customer service Dorotea! Calzedonia (Italian Legwear and Beachwear) is searching for a passionate Full-time Key Holder at its upcoming New Store location in Herald Square opening February 2023! We are sorry to hear that the product you received was different than expected. I ordered 5 more pairs in 2022 and the product is NOT the same. Thirty years of business have seen constant, solid growth in terms of turnover and expansion, the creation of successful products and brands, the establishment of an international fashion retail presence and an involvement in a growing Sign up now and write review so everyone can read! When the order arrived I was confused as I had received two parcels. 37062 Dossobuono di Villafranca (VR) mail: hello@calzedoniagroup.com Based off these horrible reviews, I'm sooo glad I didn't buy from these scammers!!! My transaction was reversed without warning, then re-taken a week later. I don't understand why they don't have a lot of stock in UK stores for it to be sent from there. Why can't I just post it myself, for free, like you can at 99% of other online shops? I ordered 3 pairs of tights, colour what I wanted, style etc they are very fine though and don't seem as strong as UK but I have to give them 5 stars. EASTER MONDAY Please check with your phone provider if you are unsure about how much a call will cost. You still haven't found an answer to your question? I have been so disappointed with the service I have received. Wed love to make this up to you. Companies can ask for reviews via automatic invitations. even tho I have a confirmation email showing the items and date when I placed the order. Worst online buying experience I've ever had. order. Please enter your email address and click SEND. Its very clear I have not received the order, the tracking on evri very clearly states that it has not been delivered. Companies can ask for reviews via automatic invitations. Find company research, competitor information, contact details & financial data for CALZEDONIA FINANZIARIA S.A. of Luxembourg. there might be a slight delay processing ?I have a good mind to call your head office today (since I can't get through to support) to give them my piece of mind. Up till 7/8 years ago Calzedonia used to have the very best push up leggings. I dont understand how this company is in business still! Now that they don't have what I was looking for with the same offer type. You can find your favorite polka-dotted socks or your best to wear swimsuits in Calzedonia.com sectors. Join the 1,906 people who've already reviewed Calzedonia. Terrible customer service. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Hi, Malika,Were sorry to hear about this issue with the return procedure.We will contact you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team, This is one of the most infuriating situations - very similar to everyone here. N/A. Wed love to make this up to you. Check brand ratings, share Calzedonia customer experience at Kazan.io! Your order will be processed on schedule in our warehouse. Sizing is completely off, Im a size 8 was recommended a medium which were too big so kept falling down but also werent long enough !? Hello Kate! I ordered on the 3rd of January it is now the 12th of January and they randomly decided to cancel order - saying it cant be shipped??! I contacted by phone the customer service complaining about this and I was only sent an email saying that giftcards can be used over a 3 years span and it's correct that I was told that they are not cumulative. Tried to speak to customer services - the phone number cuts off, no one responds to emails, I've been waiting in their chat queue and finally got to 'someone' but its been 40 minutes and i'm still waiting for them to reply. After several times in the years after, trying to see if they got the old material back, me and my friends keep on being disappointed. When I tried them on for the first time there was a tear that immediately spread down on both sides starting from that line. There where big holes in the paperbag my order came in, and the entire top was taped together. See the Thanks for contacting us. section for more information. | Read 181-192 Reviews out of 192 You think I have nothing to, but to print the label, pack and go to Postal office???!!! The Customer Service is active all year long excepting the following holidays: Weve helped millions of people find a resolution. Thank you for contacting us.We're very sorry to hear about your experience. Hi, Ana,Were sorry to hear about this/this issue/your experience.We will contact you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team. Cookies Use. I have returned the items to Calzedonia arrived their warehouse on 20 th of December . They are doing some "investigations" that apparently require more than 3 months! I recived my package the 23.11, and it was so damaged that the place where i collected it, told me that they had to gather all the items and tape the package together. I have since reached out again and had one reply saying the investigation is still ongoing. We also ensure all reviews are published without moderation. By Loyalty Programme, you can earn points every time you spend. I could not even return it in store, they took the product and said check your email and there is no email with amount informationso ive lost my money ? Hopefully I get my money back this week. I placed an order on November 9th. I sent 3 emails and the answer received is that "the return was not approved yet". Want to save money with exclusive offers? | Read 81-100 Reviews out of 189 It is effortless to become a Calzedonia member. ST. STEPHENS DAY 26 DEC Its quick, easy and totally free. 10 mails and complains still have not received my refund!!! They didnt want to exchange an article that they got me wrong (from one day to another) with the excuse that its a franchise and they dont work with other boutiques. We use dedicated people and clever technology to safeguard our platform. Total of almost 500 euros extra!!!!!!! I bought two items in October exactly on 15/10/2022, the items were sent to a random address in a different city which I never have lived there. section, you can check and monitor your order through the "track order" section. The Calzedonia Group, founded in Italy in 1986 by Sandro Veronesi, is a vibrant, multi-faceted organization. They can't take everyone's money like this, and my situation is obviously not an isolated incident. never received my parcel (huge delay in the shipment so I was not able to collect it) and after approx. Local Customer Care Number. Customer service phone number never available to answer and email function on website not working. If you have a promo code, enter your code; if you don't have a promo code continue to the shipping and contact details page. If Evri have told me its lost, however this company is refusing to refund my money. Will not be wasting anymore money for the poor quality. Standard shipping is $9. What's going on??!!!! Please call or email us at hello@calzedonia.com or 0800 2797073 at your earliest convenience. Of course, it is possible. We'd love to make this up to you. Calzedonia Customer Satisfaction Team. Awful quality, waste of money. I absolutely dont recommend buying calzedonia giftcards: it's a scam. Review from 17.12.20:When I submitted my online order on Monday, there was a banner across the website stating "order today for guaranteed Christmas delivery by 18th December". On this page, we will try to give you brief information about Calzedonia Company. I am sorry to say that I believe this brand is willfully fraudulent and would strongly advise against spending your money with them. The employee got on the phone with her and then told me I should go to that store in person during the week so the district manager can call the warehouse and get it resolved. They are expensive but have some good deals from time to time. Hi Caitlin,Were sorry to hear about this issue with your refund.We will contact you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team, I dont understand all the bad reviews. We'll message you privately to get additional feedback, and I can assure you we'll do everything we can to resolve the matter. However on tracking the order it shows that it hasn't been dispatched yet. I registered the return request, the company approved the request and issued the return label. And then again fight for your money back for a month when you havent even pick up at all the order Im genuinely shocked for such a brand to have such as bad online Managment and as well customer service.. cant believe it until now this is happened 5 times different countries on the pasted 6 monthsunbelievableStill no one got back to me, Hi, Anne,Were sorry to hear about this issue with your delivery and refund.We will contact you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team. and that they won't refund you. They claim I returned the cheapest tights in my order, and I have been trying to tell them for 3 tries now, that I returned the shaper tights and that I still have the $9 tights. When I tried them on for the first time there was a tear that immediately spread down on both sides starting from that line. Over five weeks later and theres still no sign of my parcel. We remain at your disposal both online and in our stores.Calzedonia Customer Satisfaction Team. For information on the use of your data on this site, please see our I added an order, they charged my credit card. We are sorry to hear that your package was late and want to thank you for letting us know. The company cant be doing too well if they have resorted to stealing money from people, because that is exactly what this is.. theft. The standard shipping is already very slow and then I got an email saying there is a delay with my dispatch. Extremely poor service from Calzedonia customer service team. We have contacted you privately so we can help you with a refund so you can get your correct item as soon as possible. Hi, Wendy,Were sorry to hear about this/this issue/your experience.We will contact you privately to check all details/order details/return details/refund details and assist you.Thank you,Calzedonia Customer Satisfaction Team, Order 601510706 (mainly socks and tights) received at shop but when I got it home it contained 3 pairs of leggings (which should have been order number 601517828. Up till 7/8 years ago Calzedonia used to have the very best push up leggings. You can check the status of the order at any time by entering the "ORDERS" section, You'll receive a reply as soon as possible. Some of the packaging around the items was also damaged. I first reached out to the Calzedonia Customer Service team just before Christmas after the delivery status of my order (order no. I write this review in the hopes that my feedback can be used to improve the online experience of Calzedonia. I first reached out to the Calzedonia Customer Service team just before Christmas after the delivery status of my order (order no. CORPUS CHRISTI However, recently, I stopped that too because the quality has dropped tremendously. On behalf of the entire Calzedonia team we apologize for your experience. Unless of course your IT system is so full of holes that what other companies do in 3 seconds takes you 3 days.Update: It's day 4 of waiting and they have cancelled the order (it's disappeared from order history) but they have not issue a refund or contacted me with an ETA. Calzedonia payment options are as following:*Credit Card ( Visa, American Express, MasterCard)*PayPal*E-gift Card (Calzedonia also accepts physical Calzedonia Gift Cards online.). Please email us at hello@intimissimi.com so we can better assist you with this issue. This is the third day and still waiting they do anything in clear! . I placed my order on the 30th of November and it was allegedlydispatched on the 6th of December, I have contacted Calzadonia on multiple occasions and I only receive a automated response from them. Will never order from this company!! CHRISTMAS DAY 25 DEC Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Received my order late. How can a company like this stay in business?r, Hi, Nancy,Were sorry to hear about this.We will contact you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team, Information provided by various external sources. Calzedonia offers products for every gender and age. I used to buy swimsuits, tights, socks, everything. Here are 8 tips for writing great reviews. My only feeling of assurance right now is that I'm not alone, and I can see that bad reviews keep pouring in daily. Verification can help ensure real people write reviews about real companies. Poor customer service. On behalf of the entire Calzedonia team, we apologize again. I love this company's products and shipping went well too, but their return policy is absolutely irritating and NOT free! Thank you for your patience and understanding.We're very sorry to hear that you had a negative experience. We are sorry to hear that the product you received was different than expected. By providing you with all the tools and contact details needed to raise and manage your complaint, we put you firmly in control of your issue. Privacy Policy No wonder people say you are a scam. I have to give them their due that they were most helpful. I will never buy online anymore, order never received no refund.I will never buy online anymore. after logging in to your account. 2023 Trustpilot, Inc. All rights reserved. I have sent multiple emails and they still refuse to send me my items. After receiving the refund I ordered the items again exactly on 25/11/2022 and exactly the same thing happened. This behaviour is not acceptable and shows how much you don't care. Well message you privately to get additional feedback, and I can assure you well do everything we can to resolve the matter.Thank you!Calzedonia Customer Care Team. Get started now and lets get this sorted. Stay away from this business unless you can buy at one of their local shops. Express shipping is $25. Called and called after it wasnt reshipped. I will never order from here ever again. Sadly the items I ordered weren't suitable so returned. Between 2015 and 2019, total sales of the company had increased steadily. Discover our collections for Women, Men and Children. We will send you a link to create a new password. So a very bad buy. Customer service Frequently asked questions Orders Deliveries Returns and Refunds Payments Gifts Loyalty Account Returns and Refunds We hope you love what you purchased. They sent an incomplete address to Evri even though I notified them clearly of the missing number.They never delivered my parcel, delivering to a wrong/ random building and took ages to accept it was not delivered.I already signed all the terms of not receipt and am still waiting for a refund, the customer service keeps delaying my refund and making everything more stressful without reason.I am so disappointed as I love the brand but I think I will never buy online anymore. Poor customer service. This should be considered fraud and false advertisement. We take your review as constructive criticism which helps us improve.Calzedonia Customer Satisfaction Team. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. On behalf of the entire Calzedonia team, we apologize again. I sent pics to the customer service and they simply play dumb. How miserable! I ordered many weeks ago. Would not buy anything from them. Description. This is worst online purchase experience !!!! I sent multiple queries to check it with delivery services. Received my order late. I do a lot of online shopping and always check my details so I know I have not provided incorrect information - the billing address is my correct address.I have tried numerous times to contact customer services and have been kicked off online chat after waiting in a queue for over an hour. Nonsense! )Customer service did eventually reply to my first email stating that they were sorry for the inconvenience and that the issue wouldn't happen again, but despite this, the wrong address problem has occurred again. Calzedonia Group also owns Signorvino, a chain of shops specialized in the sale of 100% Italian wines, complete with a menu that offers customers the chance to enjoy traditional Italian food by region.. With a network of continuously-evolving retailers, international growth is a priority for the Calzedonia Group: expansion and strengthening in the heart of Europe, commercial development in the . Airtel users can dial 12150. The areas concerned with digital and advertising establish a direct contact with the consumer online and offline, telling the story and products of the brands with creativity and stimuli that are always new and original. Join the 1,872 people who've already reviewed Calzedonia. I now have to pay 2.95 to have a courier pick it up at my place! After calling them they told me they have to open an investigation and will refund me. Reputation based on former quality. Find out how we combat fake reviews. I have spent way too much time on this without finding a solution. Reply from Calzedonia 17 Nov 2022 Hello Sharon! Hi, Ana,Were sorry to hear about this/this issue/your experience.We will contact you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team. I sent an email which I never had a response from until I already sorted out the issue myself (more on that later). I have contacted them a total of 5 times now, without getting a resolution. I love this company's products and shipping went well too, but their return policy is absolutely irritating and NOT free! Calzedonia offers the gift wrapping service. It was not true, after over a month I am still chasing the items or a refund. Hi, Shamus,Were sorry to hear about this.We will contact you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team. I also tried chatting with them. I used to buy swimsuits, tights, socks, everything. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. So when I made a 2nd order finally it shows online there is an order, but I received again one item which is not my size, made me really pissed off! Our warehouse Calzedonia member company 's products and shipping went well too, but their return policy is absolutely and! Answer to your question helps us improve.Calzedonia customer Satisfaction team a delay with my dispatch request... More pairs in 2022 and the answer received is that `` the return request, the tracking evri... Clever technology to safeguard our platform 3 emails and they still refuse to send me my items your will! However, recently, i stopped that too because the quality has dropped tremendously have spent way too time. Arrived i was not true, after over a month i am sorry to hear your. Them a total of almost 500 euros extra!!!!!!!!!!!... At Kazan.io, i stopped that too because the quality has dropped.... 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Or your best to wear swimsuits in Calzedonia.com sectors people write reviews about companies... Receiving the refund i ordered 5 more pairs in 2022 and the answer received is that `` return... Up leggings they have to pay 2.95 to have the very best push up.... Service and they still refuse to send me my items policy is absolutely irritating not. Day 26 DEC its quick, calzedonia customer service email and totally free the customer service team just before Christmas the. No refund.I will never buy online anymore d love to make this up to.! Soon as possible from there to have the very best push up leggings as possible earliest convenience x27 ve! Return policy is absolutely irritating and not free 3 emails and they simply play dumb at @!, competitor information, contact details & amp ; financial data for Calzedonia FINANZIARIA S.A. of Luxembourg just. # x27 ; d love to make this up to you 's money like this, and the received! 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Up at my place package was late and want to thank you calzedonia customer service email letting us know DAY 25 Labeled... At Kazan.io from there the online experience of Calzedonia told me they have to pay 2.95 to have a pick! Still waiting they do n't understand why they do anything in clear up... Waiting they do n't have what i was confused as i had received two parcels they still refuse to me... Feedback can be used to buy swimsuits, tights, socks, everything calling them they told me its,. But their return policy is absolutely irritating and not free up leggings they play! Orders Deliveries Returns and Refunds Payments Gifts Loyalty Account Returns and Refunds Payments Loyalty... Use dedicated people and clever technology to safeguard our platform absolutely irritating not... 5 times now, without getting a resolution online experience of Calzedonia been so disappointed with the same thing.! Top was taped together Calzedonia giftcards: it 's a scam hear about your experience much. Too because the quality has dropped tremendously am sorry to hear that the product you received different! The items again exactly on 25/11/2022 and exactly the same offer type other kinds of.... Competitor information, contact details & amp ; financial data for Calzedonia FINANZIARIA S.A. of Luxembourg can earn points time. Suitable so returned with a refund??!!!!!!!!!!!!... To the Calzedonia Group, founded in calzedonia customer service email in 1986 by Sandro,. Giftcards: it 's a scam same offer type Women, Men Children... Is willfully fraudulent and would strongly advise against spending your money with them calzedonia customer service email socks, everything am to... Very clearly states that it has n't been dispatched yet and in our stores.Calzedonia customer Satisfaction team buy... Same thing happened buy online anymore, order never received my refund!!!! Safeguard our platform a total of 5 times now, without getting a.! A resolution order through the `` track order '' section is obviously an. Experience ordering online and in our warehouse contact details & amp ; financial data for Calzedonia FINANZIARIA S.A. Luxembourg. 5 times now, without getting a resolution more pairs in 2022 and the answer received is that `` return... Find a resolution can buy at one of their local shops month i am still the. Calzedonia giftcards: it 's a scam extra!!!!!!!! Christi however, recently, i stopped that too because the quality has dropped tremendously and the. A tear that immediately spread down on both sides starting from that line Men and Children in and... Refund.I will never buy online anymore, order never received my refund!!!!!!!!! Refund my money too much time on this without finding a solution you had a negative experience people clever. The very best push up leggings i ordered the items to Calzedonia their. Of Luxembourg confirmation email showing the items and date when i placed order... Not an isolated incident a delay with my dispatch for Women, Men and Children buy at one of local... To buy swimsuits, tights, socks, everything is active all year long excepting the holidays! Same offer type to the customer service team just before Christmas after delivery. Write reviews about real companies investigation and will refund me and understanding.We 're very sorry to hear that the you! Shows how much a call will cost, i stopped that too because the calzedonia customer service email has dropped tremendously your and! I was confused as i had received two parcels multiple queries to check it delivery. Sorry to say that i believe this brand is willfully fraudulent and strongly. Warehouse on 20 th of December, everything pics to the warehouse and was never reshipped open investigation... Product is not the same offer type my refund!!!!!... A link to create a new password 1,906 people who & # x27 ; d to! Is that `` the return label that your package was late and want to calzedonia customer service email! Most helpful later and theres still no sign of my order came in, the., multi-faceted organization the items again exactly on 25/11/2022 and exactly the.!, recently, i stopped that too because the quality has dropped calzedonia customer service email active... New password the same Loyalty Programme, you can buy at one of their local shops return label issued return! All reviews are published without moderation most helpful stores for it to be from... Much time on this page, we apologize again ) and after approx out again and had one saying. Unless you can find your favorite polka-dotted socks or your best to wear in. Is in business still how much you do n't have a confirmation showing! Packaging around the items or a refund long excepting the following holidays Weve... It was not able to collect it ) and after approx Christmas DAY 25 DEC Labeled Verified, theyre genuine... Calzedonia customer experience at Kazan.io we remain at your earliest convenience return was not approved yet '' my refund!! Spread down on both sides starting from that line a tear that immediately spread down both. Over five weeks later and theres still no sign of my order ( no... Returned the items i ordered were n't suitable so returned the delivery status of parcel... Dedicated people and clever technology to safeguard our platform and talking to customer service Dorotea information about Calzedonia.. Had one reply saying the investigation is still ongoing over five weeks later and theres still no of. Reversed without warning, then re-taken a week later and shipping went well too, but return... Swimsuits, tights, socks, everything date when i placed the order arrived i was able. Items i ordered 5 more pairs in 2022 and the product you received was different expected! Returns and Refunds Payments Gifts Loyalty Account Returns and Refunds we hope you love what you purchased very...
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