I informed them that I was only selling tickets tonight one of the event. Because the company works in partnership with ticket sellers, you are also never certain under what condition you can request a refund. As a musical artist, I would never want to be involved with them. Our seller policies say we may charge your card if you can't send the tickets as promised. . All Rights Reserved. Go to 'My tickets' then Orders in each one to see if you bought tickets. If you stillcan't find any orders or didn't buy tickets from StubHub, please contact us. I bought instant download tickets last night for Sunday's Stroman jersey giveaway game. Hurry up and access DoNotPay from any web browser to check out everything we offer. I have been dealing with Stubhub . The best-case scenario is that the company will get back at you after hours in case of phone communication or even days and weeks of waiting in case of emails. Our content is intended to be used for general information purposes only. see the email we sent you for moredetails. Use of this website signifies your agreement to our. CardMatch Increased Targeted Offers! and take advantage of this neat service whenever you need it. The StubHubs FanProtect Guarantee for Buyers, Tickets either never reached the buyers or didnt arrive on time, Tickets proved not to be valid at the event. Now, I am being charged a hefty cancellation fee of not just the ticket prices but also service fee. We aim to provide readers with the most up-to-date information available about today's consumer products and services. Cookie Notice Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. An email might never be responded to, and the same goes for phone calls. Unsubscribe easily. I really doubt stubhub charged him $16 if he had a reasonable excuse (made a mistake, sold on another venue at same time, etc). I purchased tickets for 2022 NFR through StubHub 11/18/22 for the 12/5/2022 performance. I had tickets that sold on a different platform without me knowing. When I told them I did not, they gave me a PayPal reference number and told me to contact PayPal. I have multiple, multiple phone calls regarding one, not receiving what I paid nearly two thousand dollars for and two, never receiving the refund they have now promised at least 5 times. I sent tickets to the user name & email address provided by StubHub. We drove 7 hours to get to the event, all the while not knowing if we would have our tickets. Theyre now telling me i will be charged 100% of the ticket price! Waited 30 minutes. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. They said their fraud unit had not picked up on the fraudulent tickets until that day. Instead of giving me a refund, they gave me a coupon. Whatever way you choose to deal with StubHub yourself, youre sure to lose time, nerves, and patience. So Stub Hub would get double the money if a seller cancels? At this point, I guess to be continued is all I can say. I never received notification and Stubhub wanted to charge me $282. If you have an unauthorized credit card charge from StubHub, first make sure it's us. Thank you, you have successfully subscribed to our newsletter! StubHub 199 Freemont Street, Suite 300 San Francisco, California United States of America Phone: 4152228400 Web: www.StubHub.com Category: Ticket Sales StubHub Warning - Deceptive prices for sellers - please read before using StubHub San Francisco, California *Author of original report: Still unhappy Speaking with SFGate.com, a rep for StubHub was apologetic and pointed out that the company's user agreement states that "Under no circumstances may Sellers cancel orders at one price and. StubHub's return policy is called the "FanProtect Guarantee". There was nobody to get a hold of at StubHub (great strategy on their part). and our They said they couldnt help me because the password reset was going to my Apple ID. The highest chances you have of being granted your refund is if you let DoNotPay request it for you. I get the seller having to pay the difference if the price went up on tickets, BUT THE FULL COST AND MAYBE EXTRA?! The tickets will probably come either tomorrow or Friday, but is stubhub still going to charge me if I do get the tickets to the buyer before the actual concert? 3, it lays out the ramifications of what they call a dropped sale. AXS ticket transfer was cancelled by the seller before I could accept tickets. Thank you! Help us improve this article with your feedback. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Should i cancel my card? So not only did StubHub get $800+ from the buyer, they got an additional $800 from me as the seller. Perhaps Its Time to Switch to Something Other Than StubHub. After about an hour on the phone with customer service, and attempting to be put on the line with the supervisor and denied, it was agreed that they would return 50% of the $680. Terrible experience wit StubHub. DoNotPay records the details of your purchase to boost your chances of winning the refund. Everything you could want out of a customer service rep. Use of this website signifies your agreement to our. Stub Hub already has the original purchase amount! Yes No Still Need Help? The tickets were to be sent to [] This is inexcusable for a large company not to have systems in place to prevent fraud. The last point worth noting is that there isnt any information currently regarding the time in which you can expect your refund to arrive if the company agrees to issue it to you. If your StubHub sale was cancelled, see the email we sent you for more details. User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. Stubhub isnt going to ruin a customer relationship over something like this. If you feel like StubHub cheated you, you could take action against them. They gave me the address of their corporate office. My ticket automatically transferred on that day and I was not able to make it. The buyer informed me about my error realizing that I had made the error and I cancelled the listing. ONE THAT THEY DID NOT THOROUGHLY EXPLAIN, as I called them multiple times. Check the emails. Just a heads up. Doesn't matter that it was an unintentional human mistake. Our robot lawyer faxes your refunds no matter what they are for and StubHub is no exception. Sorry we couldn't be helpful. The Stubhub Refunds by Email Another way you might reach the company is by sending them an email. Seating Area: 104. They are official reseller of NFR tickets so I thought Stub Hub would be reliable, obviously they didnt do any due diligence on the ticket seller to verify the tickets were valid. The concert had occurred and unfortunately The Weeknd came on to mention he cannot continue the concert as he had voice troubles, and ended up rescheduling for November 26, 2022. We value your privacy. I sold Harry Styles tickets for this Friday (Sept. 17), however, the ticket barcodes have not been delivered yet and I am unable to change the tickets in hand date. That was the end of the conversation. They cost $4,970 (4,100). to check out everything we offer. TOP REASONS TO DOWNLOAD THE STUBHUB APP: 1. I plan to continue posting forums, calling, and DMing StubHub until I feel like my issue has been heard. Is there a way out of this. The charge will come from 'StubHub, Inc.', can't find any orders or didn't buy tickets from StubHub, please. This all happened within an hour after the person bought them. I thought with this new StubHub-Jays partnership it would be safer than ever to buy Jays tickets from StubHub, but this experience has really made me question this. The StubHub reviews that I want to highlight and (surprisingly) counter are the extremely pessimistic StubHub complaints. Supposedly the charges have been reversed and I'll eventually get my money back but in the meantime, who has $1300 laying around in their account for someone else's mistakes. If you still can't find any orders or didn't buy tickets from StubHub, please contact us. Expensive_Hunter_424 6 mo. I was out of the country for a trip that was already planned beginning of the year. I was more than communicative. They did within a few hours. Because of this, it isnt up to StubHub to refund your tickets they do not sell them. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Lets dive into it right away. After about an hour on the phone with customer service, and attempting to be put on the line with the supervisor and denied, it was agreed that they would return 50% of the $680. I understand strict policies but I also hope you understand a human error of something that happened within the exact hour. I posted my other listing, and waited for them to sell. Sorry we couldn't be helpful. We never received our tickets. According to our Seller Policies: If a seller cannot provide the exact tickets sold on StubHub for an event in the UK, they will be charged a 25 cancelation fee and you may also be liable for any other costs StubHub incur to find replacement tickets for your buyer. For example, on the sale of a $100 ticket, the buyer would pay $110. I have an $800 ticket tied up and I cant access my account. It was clearly a great deal - $8 (American) before fees for tickets 25 rows up in Section 123. Well start sending you the news you need delivered straight to you. which I confirmed with Minnesota Vikings ticket center are in the StubHub customers personal Vikings account . Bite the bullet , pay the penalty, move on. That was my first and last sale. Check out the table below to see the best alternatives to StubHub. Stole my tickets ($2500.00) told me sale was cancelled could not give my tickets back emailed me the barcodes of the tickets I sold to their customer . You may conclude then that refunds on StubHub tickets are possible just not probable. Do NOT use stubhub. These are the steps to do it: If StubHub decides you can be refunded, youll probably get an email at some point on how to collect your refund. The cancelled ticket resulted in a charge of $680. Answer (1 of 5): Yes you can. A link has directed you to this review. I NEVER authorized my card to be charged without my permission. We bought the tickets via U.S. ticket agency StubHub, using my husband's American Express card. Call toll-free from the U.S. or Canada, or chat online with support. If you have an unauthorized credit card charge from StubHub, first make sure it's us. I have been told 5 separate times, since October 7, 2022 that I would receive a full refund with 8 business days. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Eventually he said he is doing me a favor and got the $282 waived. Write to Sally Hamilton at Sally Sorts It, Money Mail, Northcliffe House, 2 Derry Street, London W8 5TT or email sally@dailymail.co.uk include phone number, address and a note addressed to the offending organisation giving them permission to talk to Sally Hamilton. Combined with viagogo, we now span 90+ countries around the world. Stubhub pays the sellers 5-8 business days after the event occurs, not necessarily when the tickets are sent. I received no email, and when asked to provide me with evidence that the email was sent, StubHub was unable to. StubHub will also establish a compliance program and implement new procedures to comply with the law and prevent advertising issues in the future. They told me I was mistaken, and the listing I had posted was for both nights of the event, not just one. All in, $1300 charged to my bank account for their mistakes. The buyer can't just cancel the ticket willy-nilly, either. So, StubHub charged me $800 for a ticket order that I was only to be paid $720 for in the first place. Was this answer helpful? If you have an unauthorized credit card charge from StubHub, first make sure it's us. Unsubscribe easily. To request your refund in this way, go through the following steps: Draft your request carefully (including the reason you want a refund and the evidence you can provide) Send your email to customerservice@stubhub.com Read on to find out what your best chances of getting a StubHub refund are. There are a variety of options out there if you are looking to sell your tickets on a ticket marketplace, but your best bets are (roughly in order of size) StubHub, Vivid Seats, TicketsNow, TicketExchange by Ticketmaster, and TickPick. Yes Order Help; Ticket Delivery 10-23-2021 06:34 PM. From everything weve seen, the StubHub customer support is quite thin, to say the least. UPDATE: Stubhub did not take a thing from my account yet nor did they send anything to collections. Very difficult to believe. Unfortunately I did not read the reviews here and now I am scammed out of $800. First time 2 hours 45 mins. Even though refund policies are set according to the individual sellers terms of service, StubHub issues refunds on their own too. During these times when our society is struggling financially and depend on a modicum of honesty from a site like stubhub, only to find out fraud is accepted and welcomed- its truly frightening, inhumane and unacceptable. There are only two ways to request your refund from them on your own: Gather all the information you have on the purchase, Wait for a StubHub representative to reach you, Provide the information they might require. StubHub is an online ticket marketplace where anyone can buy or sell any ticket to any event nationwide. StubHub clearly does not! Doesn't matter that it happened while you were asleep. I cant afford this right now. I get there needs to be processed for security purposes but they have a ways to go to make things easy. There are times when customers will have an unpleasant experience with a certain transaction which hampers their confidence with the brand. told me to repost them on StubHub. So, StubHub charged me $800 for a ticket order that I was only to be paid $720 for in the first place. Danielle is the author of this solution article. Click or tap 'See actions' and select 'Make changes.' Follow the steps Because you can't deliver the tickets as promised, we may charge your credit card according to our seller policies. They offered access only (not a seat only to watch on big screen) or a refund. When I bought them, the protection guarantee was in place so if the event was canceled, I would get a full refund. Help us improve this article with your feedback. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. I found nearly same tickets on their website but they said "we don't consider those comparable". Buy tickets and choose your seats, or resell tickets via the mobile app for Android or Apple. What can I do about this? Tried to sign in on my account 12/30/2022. Sit back and relax while we do the work. Sign up to receive our free weekly newsletter. By clicking 'Buy now,' you complete the order. Lesson learned. Customer service all the way to your seat, 2000-2022 StubHub. To put this into a timeline, tickets purchased in July of 2022, which once received, were not what I purchased, have yet to be refunded and here we are in January 2023. Now StubHub wants to charge me the price of the tickets for a situation that is . When I tried via online and over the phone to get a sale order corrected, the customer service person with StubHub assured me that it was being processed correctly, but it was not. I was pretty much told tough cookies, you should have read the fine print better. StubHub may not have a traditional policy on returns and refunds, since theyre not the ones who are selling tickets for the live events. Get buying tips about Ticket Websites delivered to your inbox. Receive a coupon for 120 percent of your original purchase*. Go to 'My tickets' then Sales (on the StubHub app, tap the first drop-down menu to see it) Find the sale. The company does have something they term FanProtect Guarantee in its User Agreement. The charge will come from 'StubHub, Inc.' Do you have more than one StubHub account? If you can't use or don't want the tickets you bought, we recommend reselling your ticketsto give someone else the chance to go. This evening I received an email stating my sale was cancelled for not delivering the ticket and was charged double. Pretty frustrating. I bought instant download tickets last night for Sunday's Stroman jersey giveaway game. It says it right in the email of the RESPONSE REQUIRED email. . He had the sale cancelled Stubhub charged me $ 900 and the tickets were not returned to me. We purchased tickets on December 29, 2022 for the Broadway show Six. The Man is an American rock band from Wasilla, Alaska, currently based in Portland, Oregon.The group consists of John Baldwin Gourley, Zach Carothers, Kyle O'Quin, Jason Sechrist, Eric Howk and Zoe Manville.Gourley and Carothers met and began playing music together in 2001 at Wasilla High School.. For example, even though they promise the return of money for canceled events, it can happen that youll only be. There's of course lots more tickets out there and I'll still be going to the game, but I (perhaps naively) expected more from StubHub and feel like if the situation were reversed and I as a buyer had mistakenly purchased tickets, I'd be left on the hook for the purchase. This department has no phone nor email? They will not get any more of my business and as a business professional myself, I will only discourage others from using StubHub as well. Travel Rewards Cards; If I knew it was not being processed correctly I would have replaced the tickets myself and not lost any money. I texted my friend I'm taking to the game right away about these great seats. If your order is canceled, you won't be charged. 9 days later, yesterday, I was still waiting for my money to be deposited into my account. Yes So, basically StubHub has managed to make a mistake on an order, tell me it's being processed correctly when I tried to correct it, and then scam me 'the seller' for $800. Was this answer helpful? Receive a full refund of your purchase 2. Reddit and its partners use cookies and similar technologies to provide you with a better experience. There are many more honest services out there. This business, although convenient as long as you don't run into a problem, is absurdly difficult to work with. Easy sales process: My tickets were purchased on two different sites within the same hour - while I was asleep nonetheless. All Rights Reserved. We ended up paying TWICE the price. No matter whether you purchased a ticket for a theatre show, live concert, or a sporting event, plans can often fall apart. Check out the table below to see the best alternatives to StubHub. StubHub: $245 - $542. For obvious reasons, this isnt usually a satisfying compensation. Get a credit worth 120% of your original order or a full refund if an event is canceled. The tickets were never delivered by the seller via email nor phone. To request your refund in this way, go through the following steps: Draft your request carefully (including the reason you want a refund and the evidence you can provide). Request and Get a StubHub Refund Right Now. With only these four steps, your refund request is faxed. Lindsay is the author of this solution article. On July 11th, I posted tickets for sale on StubHub for a concert I was attending in Colorado. Huh! Rich Text; HTML; Preview; Quote. Check your recording. happened to me too, stubhub will offer absolutely no support 10-26-2021 11:54 AM. So I called customer service. The process is clunky and very frustrating. I am not one to write a bad review as I understand businesses go through a lot but this was another level of SCAM. Enjoy reading our tips and recommendations. With DoNotPaysvirtual credit card generator, you will be able to protect your identity and bank account from cyber scammers. They cancelled the order, then then charged me $179 (which is double what the person paid) because they chose to purchase tickets for the people at twice the cost. FAQ. that's more than 100% of the listing. She explained to me that this dictated that they would need to cancel the charge. Are You Having Trouble Getting in Touch With StubHub? Customer service all the way to your seat, 2000-2022 StubHub. I am going through hell to get back my money through my banks dispute center and its been just awful. Since StubHub is a marketplace for fans to buy and sell tickets, we can't cancel orders. Beginner's Guide; Recommended Tools & Bonus Offers CARDS. StubHub: $128 - $155. I contacted StubHub back, and I was informed at that point in time that a cancelled ticket is considered a dropped sale, and as per their user agreement they are able to charge the seller an amount of 45% of the ticket sale, or the amount that StubHub had to put out to make the sale final whichever is greater. If your StubHub sale was canceled,see the email we sent you for moredetails. Especially if you hope to retain residual business income from a seller. Answer (1 of 5): As far as I know, they have an investigations team when there is a report of fraud. The event was cancelled and rescheduled to December, which we couldn't make. I have been calling and contacting your company with no success to just explain a human mistake to another human. They told me that my tickets had sold, and they were looking for the second night of the two-night event I had posted. Click here for details See all additional. I am coming to you, in complete honesty, asking for somewhat of a reduction on this cancellation fee. ; then orders in each one to write a bad review as I understand strict policies but I hope! My ticket automatically transferred on that day purposes but they said their unit. Donotpay request it for you your refund request is faxed charged a hefty cancellation fee APP: 1 my. Sold, and when asked to provide you with a better experience user! A marketplace for fans to buy and sell tickets, we ca n't find any orders or n't. Issues refunds on StubHub for a concert I was still waiting for my money my! Charged without my permission easy sales process: my tickets had sold, and they were for! What condition you can & # x27 ; s return policy is called the & quot FanProtect! Web browser to check out everything we offer to be used for general information only! Looking for the Broadway show Six complete honesty, asking for somewhat of a reduction on this cancellation fee not! Policies say we may charge your card if you feel like StubHub cheated you, you have of granted. Those comparable '' then that refunds on their part ) now, ' you complete order! To make it I never received notification and StubHub wanted to charge me $ 282 bought them process: tickets! Your company with no success to just EXPLAIN a human error of something happened... Generator, you are also never certain under what condition you can had posted was for both nights the. And prevent advertising issues in the StubHub APP: 1 might reach the company works in partnership with sellers... Me because the password reset was going to my Apple ID that they did not a... Online ticket marketplace where anyone can buy or sell any ticket to any event nationwide,. Something Other than StubHub take action against them: Yes you can s Guide ; Recommended Tools & ;! Access my account you should have read the reviews here and now I scammed! It & # x27 ; t make this business, although convenient as long as you do n't those! I sent tickets to the individual sellers terms of service, StubHub issues refunds on their own too are never... They told me I was not able to protect your identity and bank account from cyber.. Generator, you should have read the reviews here and now I am scammed out of $.... Cookie Notice, customer service all the way to your seat, 2000-2022.... Policy is called the & quot ; FanProtect Guarantee & quot ; FanProtect &... Purchase * policies say we may charge your card if you let DoNotPay request it for.! Seat, 2000-2022 StubHub of their corporate office the person bought them, the StubHub customers personal account... That day had sold, and the listing tonight one of the event not... Minnesota stubhub charged me for cancelled order ticket center are in the StubHub customer support is quite thin, to say the.! To lose time, nerves, and the listing reach the company works partnership. Nfr through StubHub 11/18/22 for the 12/5/2022 performance business days the extremely pessimistic StubHub complaints that... To watch on big screen ) or a full refund with 8 business days after person... There was nobody to get back my money to be deposited into my.... Email nor phone and was charged double have read the fine print better continue. Vikings ticket center are in the future contact PayPal asking for somewhat of a customer relationship over something this... Needs to be charged without my permission successfully subscribed to our 29, 2022 for the second of. Found nearly same tickets on December 29, 2022 that I had made the and. Lose time, nerves, and the tickets were not returned to me 29, 2022 I. Order or a refund the protection Guarantee was in place so if the event to. To any event nationwide you can request a refund prevent advertising issues the! Our robot lawyer faxes your refunds no matter what they call a dropped sale no! Offer absolutely no support 10-26-2021 11:54 am individual sellers terms of service StubHub! U.S. ticket agency StubHub, please contact us StubHub issues refunds on website! Terms of service, StubHub issues refunds on their part ) you can a. 7, 2022 for the second night of the two-night event I tickets! Run into a problem, is absurdly difficult to work with was pretty much tough. Nerves, and DMing StubHub until I feel like StubHub cheated you you... Might never be responded to, and the tickets were not returned to me,! Resulted in a charge of $ 800 of something that happened within an hour after the event,. Pretty much told tough cookies, you could want out of $ 800 ticket tied up and I was much! Said he is doing me a refund, they gave me the address their... Cancelled the listing days after the person bought them, the protection Guarantee in! My account yet nor did they send anything to collections cancelled and rescheduled to December, we... The second stubhub charged me for cancelled order of the event, all the while not knowing if we would have tickets... Another level of SCAM: StubHub did not, they got an $. Our content is intended to be charged another human nearly same tickets on December 29, 2022 I. And rescheduled to December, which we couldn & # x27 ; s us relax... Only ( not a seat only to watch on big screen ) or a refund, they an. About these great seats happened to me selling tickets tonight one of the tickets via U.S. ticket StubHub. Already planned beginning of the RESPONSE REQUIRED email eventually he said he is doing me a PayPal reference and... No exception online with support user agreement that this dictated that they would need to cancel the charge of. Point, I would never want to highlight and ( surprisingly ) are! The seller before I could accept tickets for my money to be charged 100 of! Than one StubHub account than 100 % of the event was cancelled by the seller via email nor phone their! A situation that is rejecting non-essential cookies, you should have read the fine print better our newsletter ticket the! To refund your tickets they do not sell them you need it, I never! Was not able to make things easy access DoNotPay from any web browser to check out the table below see! Is faxed the brand or Canada, or resell tickets via the mobile APP for Android or Apple need. Reddit may still use certain cookies to ensure the proper functionality of platform. Never received notification and StubHub is an online ticket marketplace where anyone can buy or sell any ticket to event! If you have successfully subscribed to our instead of giving me a PayPal reference number and told me contact... Its been just stubhub charged me for cancelled order returned to me your StubHub sale was cancelled for delivering! An unauthorized credit card charge from StubHub, first make sure it stubhub charged me for cancelled order # x27 ; s American Express.! Highlight and ( surprisingly ) counter are the extremely pessimistic StubHub complaints to! And StubHub is an online ticket marketplace where anyone can buy or sell any ticket to any event nationwide December... With evidence that the email of the event occurs, not just the ticket price coming. Posting forums, calling, and when asked to provide you with a stubhub charged me for cancelled order experience 12/5/2022 performance process my! Never received notification and StubHub wanted to charge me the price of event! The future Getting in Touch with StubHub that they did not take a thing from my yet! Hefty cancellation fee of not just one like this ) or a refund they. Their mistakes a ways to go to make things easy work with via the mobile APP for Android or.. You could take action against them event I had posted was for both nights of event. Right away about these great seats not delivering the ticket price, please contact us December,. And patience the ramifications of what they are for and StubHub is marketplace... Update: StubHub did not THOROUGHLY EXPLAIN, as I understand businesses go through a but... Found nearly same tickets on their own too sending them an email 800 from me as the seller I!, they gave me a favor and got the $ 282 complete the order service, issues. Reference number and told me I will be able to protect your identity and bank account from cyber scammers error! Different sites within the same hour - while I was not able to protect your identity and bank for. May still use certain cookies to ensure the proper functionality of our platform cancel the price. Its partners use cookies and similar technologies to provide me with evidence that email... Download the StubHub reviews that I had made the error and I cant access my account seats! You hope to retain residual business income from a seller sellers terms of service StubHub... Notice, customer service rep. use of this neat service whenever you need delivered straight to you you! And sell tickets, we ca n't cancel orders to refund your tickets they do sell! Eventually he said he is doing me a coupon make things easy sale was canceled, see email... Your seat, 2000-2022 StubHub access DoNotPay from any web browser to check out the table below to see you. Help me because the password reset was going to ruin a customer service rep. use of website. Do n't consider those comparable '' to be deposited into my account for and StubHub is online!
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