Where do I send my trade-in device? In the event that the Company offers an incentive to prompt the consumer for such feedback or review, such incentive shall not be modified based on the content of the response, but is offered solely for participation. I was blatantly lied to and then the sent the wrong product. In this case the universal Magnaflow mufflers were purchased. Dear Greg, Dear Barbara, Order Status: (800) 505-3274 Customer Service: (800) 505-3274 Local: (609) 642-4700 Fax: (609) 964-1983 Our Address CARiD.com 1 Corporate Drive, Cranbury, NJ 08512 USA Email Sales: sales@carid.com Order Status: status@carid.com Support: support@carid.com General: info@carid.com Sales Hours Mon - Fri: 12am - 9pm EST Sat - Sun: 10am - 7pm EST I finally settled with them but this went on for 9 months. We will be glad to answer all your questions. i called for a return on friday june 10th 2016. it was at that time that i explain to the representative that the mufflers that i ordered did not look as pictured and that i was informed by the mechanic who was to install them that they were not real magnaflow. You will regret dealing with them. Still no word from them. Ordered my wheels and tires a over a month ago with a ship date of 08/13 with a lift kit and air bags (from another logistics company but thats a whole other story) to coincide with the very little time i had off work, my shipping date along with my extra rime have come and gone and cant even get a status update on my order. I'm writing before this transaction is complete so more bad stuff could happen I suppose. In this particular situation, unfortunately, we cannot proceed with returning the product since the return period has expired. For these products, instructions will be provided on how to process a field destroy or dispose of the original item. Products used:I bought a different set of rear brake rotors at my local AutoZone. Looking forward to your response! Items Marked "Non-Returnable" (clearly indicated on the product page before placing your order). Just noticed they were charging me twice $14.17 for shipping. I probably wouldn't recommend this company nor use them again. Helpful (1) len w. on 5/18/21 To get more information, please call our Sales line at 800-505-3274 ext 81. Price for shipping is $14.17 which makes your total $141.92. Please note that any consumer feedback provided shall not be considered confidential and may be used utilized for public posting, along with the consumer's name, city, state, year, make, model of vehicle, and (if applicable) organization. Tracking by UPS confirmed delivery to warehouse of origin on 8/18. You can use CARiD coupons to unlock discounts at their website. This is getting to the point of insanity and Im very fed up with carid amd I'm getting very angry at the lack of response and On May 3 2019 I ordered the Rola Haul Your Might (59799) truck bed rack for my kayaks. How can I track? I can't wait Please call our Customer Service team at 800-505-3274 ext 82. CARiD has yet to refund my card, I call and get one excuse after another. Click the checkbox next to every item you want to cancel in your order. Even the sellers on eBay are better than this fraud company. Was in awe that due to their error, now I have to pay for an item I was Not able to Take screenshots of important customer service numbers and links. We do the research and have developed relationships with some of the most reputable manufacturers in the business to be able to carry an extensive collection of car accessories for you to choose from. Please accept our apologies for the situation with your order, and for the frustrating experience you had. Carid Customer Service :- Hotline Phone number: 800.505.3274, 1.609.642.4700 FAX Number: 1.609.964.1983 Email ID: info@carid.com Our staff is full of energetic and enthusiastic representatives who enjoy speaking with customers and getting to know the products. How to cancel an order? Businesses typically may charge for return shipping, but it is on the entire order or whichever parts of the order are returned. Have VIN number to CARID agent and he looked up the parts. Obtaining return paperwork, or processing a returned item may take 24-48 hours; we thank you for your patience as we complete your request. We are terribly sorry for the inconvenience with your order. Carid Customer Service Contact Info Carid contact phone number : 1-800-505-3274 Carid website : www.carid.com Carid Shipping and Delivery FAQ Do NOT spend your hard earned money with this company. Refunds will be issued via the same payment method originally used to place the order (Credit Card, PayPal, Google, Affirm, Check). They sent me the wrong part for my 1997 Carid sends the wrong product in place of the requested one when Im the kind of guy wants nothing to do with a credit card however i UPDATE: Order was shipped. We are extremely sorry to know about the negative experience you had and would like to fix this issue as soon as possible. Like that makes a difference. Poor customer service. CarId complaints 209 W wwolf6 of Vail, US Dec 21, 2022 7:16 pm EST Verified customer Shipment of parts I ordered several parts from CARiD. Unfortunately, the information regarding the stock is not shown in real-time, therefore, the information is collected with a slight delay. Complete bull$#*! View the, No. being a part of this mess is one thing when you haven't a choice but when i do have a choice my choice is to not buy parts through carid.com ever not even 1 time will i risk hard earned money to known and proven theives. You should have your order number, confirmation number and credit card information for the credit card you used to place the order. Thank you for your concern. Last guy I did this to got eight years in Federal Prison. seems contradictory to me! We are sorry to know about your unsatisfactory experience with our company. So I wrote a mail and spoke to their respective support team. One sales person gave me a phone number for Accounts Receivable but the line rings once and then goes dead. For custom or made to order items shipping time varies dramatically as they may have to be manufactured, painted, modified, embroidered, or assembled. Once the product is received and inspected, the deposit will be refunded to your original form of payment. I look forward to your reply. The shipment company says that while the labels have been created, they have never received the package. Desired outcome: Be careful, horrible company,horrible customer service. My order was placed two weeks ago today and every time I call I sit on hold until he phone just gets disconnected. We are currently working with the manufacturer to see if there are possibilities to approve the return. Dear Fred, CARiD has a consumer rating of 2.74 stars from 4,668 reviews indicating that most customers are generally dissatisfied with their purchases. Please don't give your self the headaches or from a reliable company that put customers needs first and try to order though amazon. In the event that you bring the product to your own mechanic who provides a report, we reserve the right to request verification by having the product shipped back to our source for additional inspection. Consumer Relations Department at CARiD.com. In some cases, pictures or additional information may be necessary to complete the claim. Upon return, we will inspect the part, which may require additional proofs, such as photos, videos or assessments, and upon confirmation of the defect at no fault of the customer, the exchange or replacement will be processed. The Boss has put CARID on our Do Not Use Supplier List. It worked for four days then failed. CARiD ships merchandise worldwide using FedEx, UPS, DHL, & USPS. In the event that a shipment is refused by the recipient, please note that all additional Reroute & Return To Sender costs will be deducted from any applicable product refund. Please be advised that the returns, refunds or exchanges under this section do not apply to warranty claims. The main product categories include automotive repair parts, wheels and tires, as well as aftermarket performance parts and accessories. Looking forward to your response! assembled. Please, check your email inbox for details and compensation offered for the inconveniences caused. The few exceptions for items that cannot be returned include: For orders delivered within the continental US where reason for return isn't a result of a CARiD error, the cost of the initial shipping charge and a return fee of $12.99, per item will be deducted from your refund. Items must be in new condition and in the original packaging (please do not assemble, install, or modify the product in any way). They still don't have a tracking number for me. How is it that your negative reviews outnumber the positive one by almost 2 to 1 and no detail rating is over 2 out of 5 stars? When will I get my eCertificate or Samsung Credit? Sincerely, Check the. It was to be shipped Dec 1st. No problem! Looking forward to your response! We use cookies for analytics, personalization, and ads. They accepted my return and did not charge me any shipping or restocking fees. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of CarId. What a horrible way to treat customers. Some products sold on CARiD include a core deposit. What's going on over there? FamousElephant-62024 Verified 4/5 2023-01-08 Very Good Service All manufacturer names, symbols, and descriptions, used in our images and text are used solely for identification purposes only. I can not return any of the parts. They're awesome! Overview. Depending on the product, we may also require that you sent the product back to the source for inspection. As such, it may result in the shipping costs exceeding the costs of the product. Please accept our apologies for the situation with your order, and for the frustrating experience you had. They would rather go and let others know about the unfortunate that has happened to the order than say how positive they are about the service and products received. Refund or immediate delivery. Please, email me directly at mila.pa@carid.com with your order details and I will assist you further as well as offer compensation for the inconveniences caused. Tip for consumers:Don't use this site, even though the site looks nice. Thank you. I've called 4 times and emailed 3 times. 10 days later was told that they are Back Ordered, for more than a month away. Any company that makes you jump through hoops to stop service clearly cares more about money than you. We are very sorry to know that you are not fully satisfied with our service and the shipping cost for your order. Sincerely, Shipper is listed as OTHER, tracking pulls up an empty page only citing "unknown shipper". If you would like special shipping arrangements, please contact us via live chat, email or call us at 1.800.505.3274. I purchased both my front and back sets of brake rotors. The most respected brand names along with the best value are why this is your premier destination for all Car Accessories and Performance Parts that add character and class. Chat, email or call us at 1.800.505.3274 main product categories include automotive repair,. Of payment you used to place the order are returned says that the... & USPS stock is not shown in real-time, therefore, the information regarding the stock is not shown real-time. Every item you want to cancel in your order number, confirmation number and card! Inspected, the information is collected with a slight delay had and would like to unsubscribe from about... Ups, DHL, & USPS special shipping arrangements, please call our Customer service listed as OTHER, pulls. To stop service clearly cares more about money than you merchandise worldwide using FedEx, UPS DHL. To refund my card, I call I sit on hold until he just... 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Guy I did this to got eight years in Federal Prison cookies for analytics, personalization, and ads a...